WILLIE HONEY, vegan high top motorcycle boots

We recommend to only use products that are meant for microfiber and synthetic Leather. Clean the upper part of your shoes, use a soft brush (or Toothbrush) and brush the shoes gently after the rain or once a month to get the dust and dirt out of them, that will keep them "looking good".
Wash separately the removable sole with cold water. If you need new cleaning products, check our approved line of bio cleaning products and deo Kaps.
Our tip to keep your Veg. Suede shoes in good shape:

• To clean the UPPER PART of your shoes, use a soft brush (or Toothbrush) and brush the shoes gently after the rain or once a month to get the dust and dirt out of them, that will keep them "looking good"
• For your HEELS (Duke,Daisy,Kate)..) as soon as you see wooden part of the heels appears and you notice the bottom isn't flat anymore but more "oblique" it means that it's worn out and need to be "fixed", we would advise you to walk for 2 weeks with your NEW boots and "break" them, then go to a cobbler and place a "hard top" on both heels and a rubber sole on the front part of the outside sole if you feel like it.
• The REMOVABLE SOLE in your Samo & Wack sneakers can be washed separately in your washing machine (cold cycle)

cleaning your GG from GOOD GUYS on Vimeo.

 If you want to keep your white sneakers and boots clean and as white as the day you bought them, you can use our SUPER WHITE restore product by Kaps

The product comes with a handy sponge applicator that is attached to the bottle. It is easy ad safe to use. See product description for detailed instructions. 1 bottle contains 100ml - 3.38 fl oz.

This product is made in Europe by a family business with decades of experience in shoe care.

• WHITE LIKE SNOW: Restores white colour of your favorite sneakers and casual shoes
• VERSATILE: Can be applied on textiles, canvas, leather, nubuck and suede
• SPONGE APPLICATOR: Comes with a handy sponge applicator that is attached to the bottle
• EASY and SAFE TO USE: The product is easy and safe to use. See product description for detailed instructions. 1 bottle contains 75ml - 2.53 fl oz.
• LEGACY: Manufactured in Europe by a family business with decades of experience in shoe care

The world is spinning fast, but we are trying to keep a human, healthy rhythm while providing fast deliveries worldwide. At Good Guys, we believe in “slow Fashion” and taking the time to think about our purchase and make it a conscious choice.

Please note that during the COVID-19 emergency, some shipments can be slower, and the signature could be not be requested by couriers. 

We ship worldwide. If you do not find your shipping option, please contact us via email at hello@goodguys.fr

All our products are shipped from France:

MAIL BOXES/Good Guys Don’t Wear Leather 

9 rue Charles Coulomb

ZAC Arago- Bat 3 28000 Chartres

Shipping conditions- with our courrier UPS, FEDEX or DHL 

France

9 € or free for orders above 100 €

Europe

9 €- free for orders above 150 €

US, Canada, Mexico and Russia

19 €-  free for orders above 250 €

Other countries

60 €- free for orders above 300 €

All orders are shipped within 1-2 business days from the date of your order confirmation. All orders received before 4pm (Eu) will be processed the same day; any orders placed after 4pm (Eu) will be processed on the following business day. Orders placed on Thursday after 4 pm Eu will ship the following Monday.

As your order is shipped, you will receive a tracking number via email- please be sure to include your email address when placing your order.

If you do not receive a confirmation email after 2 working days, please contact hello@goodguys.fr with your order number, billing last name, and email address. 

We cannot guarantee any changes to an order or cancel it once it has been placed. You can try to contact us at hello@goodguys.fr to send your request, and if the order has not been processed yet, we will try our best to assist you.

Customs Duties / Import Taxes- also valid for UK, after Jan, the 1st-2021

Your order may be subject to duties or taxes upon arrival into your country based on where you live. You are responsible for paying any duties or taxes that apply.These are government-imposed duties that we have no control and not depending from us. Should you require more information, please contact your local customs office.

Usually additional fees are requested to be paid online with a link provided by the courrier, or directly to your courier upon delivery. In any case you will be required to pay these import taxes before your order will be released to you.

Unfortunately, if you fail to pay any charges and the parcel is returned back to us, we will not be able to refund your order.

Please note that  at today for UK we can only accept minimum orders of 151,00 €. For orders accepted UK Gov will request the payment of UK VAT + custom duties. 

We hope you love your Good Guys Don't Wear Leather products and the size ordered is the correct one. We do all our best to ensure goods of high quality and try to provide as much as possible information about materials and fitting.  We try reduce our footprint day by day and having shipping goods an environmental impact, we hope to minimize returns as much as possible.

However, we understand that returns can be requested and here you will find our instructions to return our products. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

All returns need to be ship to our warehouse address:

MAIL BOXES MBE-GOOD GUYS RETURNS

9 rue Charles Coulomb

ZAC Arago- Bat 3 28000 Chartres

France

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You are responsible for packaging up the item and posting it back at your own cost. We recommend a signed-for delivery with proof of postage. For territories outside of EU, we suggest to use standard postal service.
You are responsible for any item being returned until it arrives back at its supplier.

Before to ship a return from outside the EU, please contact our customer service at hello@goodguys.fr

If an exchange is requested, it will be shipped at our cost, as received the first pair and verified the original conditions. 

We only make exchanges or refunds on orders purchased on our E-shop at www.goodguysdontwearleather.com

Please note we will charge 10€ if a pair is returned in a damaged or missing canvas shoe-bag or box.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

All refunds are made in 3 working days after the return reception and verification of the original conditions.

Exceptions / non-returnable items

Socks and cleaning products cannot be returned.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.