Shipping & Return
Our shipping policy
The world is spinning fast but we are trying to keep a human, healthy rhythm while providing fast deliveries worldwide. At Good Guys we believe in “slow Fashion” and taking the time to think about our purchase and make it a conscious choice.
Shipping worldwide is a service that has a cost and we are trying as a small business to cover most of the shipping cost and leave to our customers a reasonable shipping fee.
We look for the best partners to guarantee the best, fastest and safest shipping options. We always offer free shipping in France. Shipping is free in Europe for orders above 250,00 €and worldwide for orders above 350,00 €.
For additional information regarding our international shipping policy please visit our shipping page.
When will my order ship?
All orders are shipped within 1-2 business days from the date of your order confirmation. All orders received before 4pm (Eu) will be processed same day; any orders placed after 4pm (Eu) will be processed on the following business day. Orders placed on Thursday after 4 pm Eu will ship the following Monday.
All orders are carefully prepared by our warehouse, located in France within one or two business days from the date of your order confirmation. Our business days are Monday through Friday, excluding French national holidays. All orders received before 4pm Eu will be processed the same day; any orders placed after 4pm Eu will be processed on the following business day. Please allow additional processing time for orders placed during sale promotions and on around holidays.
You should receive your order confirmation email right after placing your order. But delays can happen—if you do not receive an order confirmation email within 24 hours after placing your order, please check your spam box. And if you are still unable to locate your order confirmation, please contact our customer service team to retrieve the order information.
How do I track my order?
As your order is ready to be shipped you will receive a tracking number via e-mail - please be sure to include your email address when placing your order.
If you do not received a confirmation email after 2 working days, please contact email@example.com with your order number, billing last name, and email address.
How do I cancel or change my order?
We are not able to guarantee any changes to an order or cancel it once it has been placed. You can try to contact firstname.lastname@example.org by sending your request and if the order has not been processed yet we will try our best to assist you.
What is your return and exchange policy?
You have 14 days to return your order, in its original packaging, unworn and inside another carton box, as received.
All returns need to be ship to our warehouse address:
MAIL BOXES MBE-GOOD GUYS RETURNS
9 rue Charles Coulomb
ZAC Arago- Bat 3
28000 Chartres (France)
Only regular priced items may be returned and refunded for their whole price. Initial shipping fees are not refundable.
Sales items can be refunded but not exchanged. A merchandise credit can be requested too.
Final sales items and Outlet items are not eligible for return, exchange or merchandise credit.
You can however return items purchased with a promotional or discount code and ask for a refund.
You are responsible for packaging up the item and posting it back at your own cost. We recommend a signed-for delivery with proof of postage. For territories outside of EU, we suggest to use standard postal service.
You are responsible for returned items until they arrive back to our warehouse.
Exchanges are accepted if you need a different size, you will pay for returning the item to us and we will ship the exchange for free after we received it to our warehouse.