What are your shipping policies?
Shipping worldwide is a service that has a cost and we are trying as a small business to cover most of the shipping cost and leave to our customers a reasonable shipping fee.
We look for the best partners to guarantee the best, fastest and safest shipping options. We have worldwide free shipping options. For more details concerning shipping fees please check our shipping policy.
If you do not find your shipping option please contact us via email at firstname.lastname@example.org
Please add your phone number to your order to avoid delays in shipping. Give us as much information regarding the delivery: floor, door number, apartment, building, digit code.
Please note that during the COVID-19 emergency, some shipments can be slower and signature could be not be requested by couriers.
What about VAT & Import Taxes?
Our items are shipped from France.
If you order from the EU, there will be no additional taxes of fees on receipt of goods.
If you order from outside EU, your order may be subject to VAT and/or import duties, which depending from each country and are unfortunately not within our control.
If you order from UK, you will have to pay VAT & Custom Duties on the value of the item.
Many regions outside EU, including USA & Canada do not have VAT or import duties that apply except for very high value orders – however this differs by country, so please check with your local customs office if you aren't sure.
Unfortunately, if you fail to pay these charges and the parcel is returned to us, we will not be able to refund your order. For any doubts, please contact us at email@example.com
When will my order be shipped?
All orders are shipped within 1-2 business days from the date of your order confirmation. All orders received before 4pm (Eu) will be processed same day; any orders placed after 4pm (Eu) will be processed on the following business day. Orders placed on Thursday after 4 pm Eu will ship the following Monday.
Is my order processed?
All orders are carefully prepared by our warehouse, located in France within one or two business days from the date of your order confirmation. Our business days are Monday through Friday, excluding French national holidays. All orders received before 4pm Eu will be processed the same day; any orders placed after 4pm Eu will be processed on the following business day. Please allow additional processing time for orders placed during sale promotions and on around holidays.
You should receive your order confirmation email right after placing your order. But delays can happen—if you do not receive an order confirmation email within 24 hours after placing your order, please check your spam box. And if you are still unable to locate your order confirmation, please contact our customer service team to retrieve the order information.
How do I track my order?
As your order is ready to be shipped you will receive a tracking number via e-mail - please be sure to include your email address when placing your order.
If you do not received a confirmation email after 2 working days, please contact firstname.lastname@example.org with your order number, billing last name, and email address.
How do I cancel or change my order?
We are not able to guarantee any changes to an order or cancel it once it has been placed. You can try to contact email@example.com by sending your request and if the order has not been processed yet we will try our best to assist you.
If you cancel an order that has been dispatched you are obliged to pay the cost of the return shipping. Note: we are unable to refund this or the original shipping fee.
We aim to process your refund within than 5 days of receipt of goods.
What is your return and exchange policy?
You have 30 days to return your order, in its original packaging, unworn and inside another carton box, as received.
Any item – regular priced or sale price – may be returned and refunded. This includes items purchased with a promotional or discount code BUT we cannot accept returns on final price/final sale items, gift cards, socks and cleaning products. If an item has final price you will find this mention on the top of the product page.
You are responsible for packaging up the item and posting it back at your own cost. We recommend a signed-for delivery with proof of postage. For territories outside of EU, we suggest to use standard postal service.
You are responsible for returned items until they arrive back to our warehouse.
How do I request a return?
If you want to return an item, please email us at firstname.lastname@example.org by sending your request and we will send you our returns instructions.
And if I need an exchange?
Exchanges are accepted if you need a different size, you will pay for returning the item to us and we will ship the exchange for free after we received the first pair at our warehouse.
As we often produce in limited quantities, to avoid any extra unnecessary stock, we’re happy to offer the option to pre-order selected new styles that are not yet available to ship. The estimated shipping date will be indicated on the product description page. Pre-order products are susceptible to unforeseen processing delays, so we unfortunately cannot guarantee dates for these items. Orders are processed pending item availability and credit card verification. You’ll get an email from our customer service team if there are any issues with your order.
Newsletter Sign Up Promotions
We try to offer good and fair prices all year long to allow people buy when they need and not endlessly following the commercial sales seasons. Many of our styles are design to be worn all year long and we stay consistent with our products by offering designs that will last and that you can find in our collections season after season. Sign up for our newsletters if you want to be the first to know when a specific item is available. We also announce exclusive discounts, flash sales on our outlet and you will receive product updates and exclusive offers.
You’ll also receive 10 € off your first order when you subscribe.
Out of Stock
While we do our best to make sure our website reflects exactly what we have in stock as accurately as possible, please note that updates may be delayed during special events, such as end of season sale, online sample sale or any other promotional sales. If you’d like to inquire about the availability of a specific item, or if it will be restocked, please contact our Customer Service team email@example.com.
What if an item is faulty?
We're so sorry to hear your order didn’t arrived in perfect condition! In the unlikely event that you have received an item that is damaged or incorrect, please notify us immediately send us pictures or video showing the problem. We will work with you to arrange a return, replacement, refund or credit.
Damaged items must be reported within 7 days of receipt. All damages should be reported to firstname.lastname@example.org, be sure to include your order number. We will contact you with next steps.