Free shipping to France- Free shipping to Europe for orders above 250€ and 350€ to the USA

FAQs

What are your shipping policy?

Shipping worldwide is a service that has a cost and we are trying as a small business to cover most of the shipping cost and leave to our customers a reasonable shipping fee.

We look for the best partners to guarantee the best, fastest and safest shipping options. We offer free shipping on French and EU orders of 250€ or more. For US orders the shipping is 15,00 € for orders of 250€ or more. For orders under 250€, please check the list below.

Please add your phone number to your order to avoid delays in shipping. Give us as much information regarding the delivery: floor, door number, apartment, building, digit code.

Please note that during the COVID-19 emergency, some shipments can be slower and signature could be not be requested by couriers. 

We ship worldwide. If you do not find your shipping option please contact us via email at hello@goodguys.fr

All our products are shipped from France.

For additional information regarding our international shipping policy please visit our shipping page.

When will my order be shipped?

All orders are shipped within 1-2 business days from the date of your order confirmation. All orders received before 4pm (Eu) will be processed same day; any orders placed after 4pm (Eu) will be processed on the following business day. Orders placed on Thursday after 4 pm Eu will ship the following Monday.

Is my order processed?

All orders are carefully prepared by our warehouse, located in France within one or two business days from the date of your order confirmation. Our business days are Monday through Friday, excluding French national holidays. All orders received before 4pm Eu will be processed the same day; any orders placed after 4pm Eu will be processed on the following business day. Please allow additional processing time for orders placed during sale promotions and on around holidays.

You should receive your order confirmation email right after placing your order. But delays can happen—if you do not receive an order confirmation email within 24 hours after placing your order, please check your spam box. And if you are still unable to locate your order confirmation, please contact our customer service team to retrieve the order information.

How do I track my order?

As your order is ready to be shipped you will receive a tracking number via e-mail - please be sure to include your email address when placing your order.

If you do not received a confirmation email after 2 working days, please contact  hello@goodguys.fr with your order number, billing last name, and email address.

 

How do I cancel or change my order?

We are not able to guarantee any changes to an order or cancel it once it has been placed. You can try to contact hello@goodguys.fr by sending your request and if the order has not been processed yet we will try our best to assist you.

 

What is your return and exchange policy?

You have 14 days to return your order, in its original packaging, unworn and inside another carton box, as received. 

All returns need to be ship to our warehouse address: (MAIL BOXES MBE-GOOD GUYS RETURNS - 9 rue Charles Coulomb- ZAC Arago- Bat 3 28000 Chartres- France)

Only regular priced items may be returned and refunded for their whole price. Initial shipping fees are not refundable. 

Sales items can be refunded but not exchanged.

Final sales items and Outlet items are not eligible for return, exchange or merchandise credit.

You can however return items purchased with a promotional or discount code and ask for a refund.

You are responsible for packaging up the item and posting it back at your own cost. We recommend a signed-for delivery with proof of postage. For territories outside of EU, we suggest to use standard postal service.
You are responsible for returned items until they arrive back to our warehouse.

 

Exchanges

Exchanges are accepted if you need a different size, you will pay for returning the item to us and we will ship the exchange for free after we received it to our warehouse.

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Pre-Order

As we often produce in limited quantities, to avoid any extra unecessary stock, we’re happy to offer the option to pre-order selected new styles that are not yet available to ship. The estimated shipping date will be indicated on the product description page. Pre-order products are susceptible to unforeseen processing delays, so we unfortunately cannot guarantee dates for these items. Orders are processed pending item availability and credit card verification. You’ll get an email from our customer service team if there are any issues with your order.

Online Promotions

Newsletter Sign Up Promotions

We try to offer good and fair prices all year long to allow people buy when they need and not endlessly following the commercial sales seasons. Many of our styles are design to be worn all year long and we stay consistent with our products by offering designs that will last and that you can find in our collections season after season. Sign up for our newsletters if you want to be the first to know when a secific item is avaialble. We also announce exclusive discounts, flash sales on our outlet and you will receive product updates and exclusive offers.

You’ll also receive 10 € off your first order when you subscribe.

Out of Stock

While we do our best to make sure our website reflects exactly whatw e have in stock as accurately as possible, please note that updates may be delayed during special events, such as end of season sale, online sample sale or any other promotional sales. If you’d like to inquire about the availability of a specific item, or if it will be restocked, please contact our Customer Service team hello@goodguys.fr.

Damaged Items

We're so sorry to hear your order didn’t arrived in perfect condition! In the unlikely event that you have received an item that is damaged or incorrect, please notify us immediately send us a picture. We will work with you to arrange a return, replacement, refund or credit. 

Damaged items must be reported within 7 days of receipt. All damages should be reported to hello@goodguys.fr, be sure to include your order number. We will contact you with next steps.