We hope you love your Good Guys Don't Wear Leather products and the size ordered is the correct one. We do all our best to ensure goods of high quality and try to provide as much as possible information about materials and fitting. We try reduce our footprint day by day and having shipping goods an environmental impact, we hope to minimize returns as much as possible.
However, we understand that returns can be requested and here you will find our instructions to return our products.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Please note we will charge 10€ if a pair is returned in a damaged or missing canvas shoe-bag or box.
We offer free shipping on all returns. Please contact Customer Care at email@example.com. Customer Care will provide a prepaid return-shipping label via email. Once we have received your package, please allow at least 3-5 business days for your refund to be initiated since the item must complete quality inspection prior to refund issuance. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
The price of the shoes only can be refunded.
We do not accept exchanges at this time. However, you may simply place a new order and return the item you need exchanged, following the same Return Policy. For a prepaid return shipping label, please email at firstname.lastname@example.org
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items:
Socks and cleaning products cannot be returned.
Unfortunately, we cannot accept returns on final price items or gift cards.